ORDER TIMINGS: Your piece will be made and shipped within 5 days of ordering - please do message us if it is urgent and you need it sooner, or if you would like any adjustments. Due to COVID there have been some delays in shipping, so please bear this in mind when ordering.
CHARITY: 10% of profits goes to a rotating charity - follow us @bertandb on Instagram to see the current charity we are supporting WRAPPING: Each item comes gift wrapped with its own individual velvet bag (do message if you would rather not have a bag), bee friendly seeds and is packaged in either recycled or fully recyclable packaging - we use brown tape to secure your parcel. Do let us know if you would like a specific gift message in the notes section of the checkout, we can also organise a personalised note card free of charge so please do let us know if you would like one.
FEEDBACK AND REVIEWS: Our products are handmade with love. We would love for you to leave us a review if you love your piece, it really means the world to us. If for any reason you aren't 100% satisfied with your purchase, please send us a message and we will do our best to make it better!